Frequently Asked Questions

Our Jewelry

What are the jewelry sets made of?

Please check each product page for the specific base metal, plating, stones, and measurements of that set.

Our cubic zirconia (CZ) stones are lab-made simulated gemstones, not diamonds or natural gemstones.

Is the jewelry solid gold?

Our gold-plated and white gold-plated sets are not solid gold. Plating is a thin layer of metal applied over a base metal and may gradually wear with use.

Please review the individual product description for material and finish details.

What comes in each set?

Most of our sets include a necklace and a pair of matching earrings, and some include an additional piece, such as a bracelet. Each product page lists exactly which pieces are included, along with measurements and other details.

How do I care for my jewelry?

• Remove your jewelry before showering, swimming, or exercising.

• Apply perfume, lotion, and hair products before putting on your jewelry, and allow them to dry.

• Gently wipe your jewelry with a soft, dry cloth after wearing it.

• Store each piece separately in a dry place.

• Avoid harsh chemicals and abrasive cleaners.

Follow any additional care instructions provided with your item.

Shipping and Tracking

Where do you ship?

We currently ship within the United States only.

How much is shipping?

We offer free standard shipping on all supported U.S. orders, with no minimum purchase required.

When will my order arrive?

Please review our Shipping Policy for current processing and delivery estimates.

Delivery dates are estimates, not guarantees, and may be affected by order volume, weather, or carrier delays.

How do I track my order?

Once your order ships, you will receive a shipping confirmation email with your tracking number.

Please allow 24–48 hours for tracking information to update. You can also visit our Track Your Order page.

What if my order is delayed or missing?

If your order has not arrived within the estimated delivery window, or tracking shows it was delivered but you have not received it, please email us with your order number.

We will help investigate with our fulfillment partner or shipping carrier.

Can I change my shipping address or cancel my order?

Contact us as soon as possible if you need to change your address or cancel your order.

Changes and cancellations cannot be guaranteed once fulfillment processing has begun. Orders that have already shipped cannot be canceled.

Returns and Refunds

Can I return or exchange my order?

We do not accept returns or exchanges for change of mind, personal preference, or items ordered by mistake.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please review our Return & Refund Policy for details. Do not send any item back without receiving return instructions.

What should I do if my order arrives damaged, defective, or incorrect?

Email mdglow@mdglowbeauty.com within 7 days of delivery and include:

• Your order number

• A brief description of the issue

• Clear photos of the item and packaging

Keep the item and packaging while we review your request. We will reply with the next steps and arrange an appropriate resolution, which may include a replacement or refund.

How will I receive an approved refund?

Approved refunds are issued to the original payment method. The time it takes for the refund to appear depends on your payment provider or financial institution.

Still Need Help?

Email mdglow@mdglowbeauty.com.

For order questions, please include your order number. We aim to respond within 1–2 business days, excluding holidays.